Syn-Apps Blog

Marie Thiele

Recent Posts

What's Your Syn-Apps Story? | Customer Success

Posted by Marie Thiele on Wed, Mar 15, 2017 @ 12:37 PM

Watch this short video to learn what customers have to say about their experience with Syn-Apps.

Learn More

Click here to visit our Case Studies page to learn how customers in your industry are solving communication challenges with Syn-Apps' solutions. 

Tags: Emergency Preparedness, Syn-Apps, Notification System, Business Automation, Customer Testimonial

Syn-Apps Announces Upcoming Webinar

Posted by Marie Thiele on Mon, Mar 09, 2015 @ 03:37 PM

Mesa, AZ — Syn-Apps LLC, a leader in Mass Notification and Paging solutions, announced it will host an educational webinar on March 20, 2015 at 1:00 pm EST. Shirryn Williams-Padilla, Syn-Apps’ Director of Sales, will present strategic notification methods used to optimize communication environments by aligning technology with emergency and non-emergency communication objectives. The webinar will include a brief overview of Syn-Apps’ notification software, SA-Announce, followed by a Question & Answer session.

SA-Announce is an enhanced paging and mass notification solution that serves as a centralized notification management platform. It is used to rapidly deliver AV (audio/visual) notifications across multiple systems and endpoints. The webinar will outline multimodal communication methods and provide examples of how unifying disparate communication systems helps increase preparedness, reduce overhead management costs, decrease notification initiation time, and eliminate potential human error; all of which are essential to optimizing communication during emergency and non-emergency events.

To learn more about the webinar, visit http://www.syn-apps.com/company/events/essentialnotificationwebinar/

About Syn-Apps

Syn-Apps is a leader in notification solutions designed to improve business processes, increase safety, and streamline internal and external communication. Since 2001, thousands of organizations have integrated Syn-Apps’ software solutions with Phones, Paging Systems, IP speakers, and hundreds of other internal systems and services. For more information, please visit www.syn-apps.com.

Tags: Webinar, Syn-Apps, SA-Announce

Syn-Apps Joins VMware TAP Technology Alliance Partner Program

Posted by Marie Thiele on Wed, Jan 28, 2015 @ 05:03 PM

Mesa, Arizona, January 28, 2015 — Syn-Apps LLC, a leader in mass notification and paging solution software, today announced it has joined the VMware Technology Alliance Partner (TAP) program.  Members of the TAP program collaborate with VMware to deliver innovative solutions for virtualization and cloud computing.   The diversity and depth of the TAP ecosystem provides customers with the flexibility to choose a partner with the right expertise to satisfy their unique needs.

“We welcome Syn-Apps LLC,  as a valued member of the VMware TAP program,” said Sanjay Katyal, vice president, Global Alliances & OEMs, VMware. “This membership means customers can take full advantage of a streamlined virtualization and cloud infrastructure experience.  VMware provides an online marketplace, VMware Solution Exchange (VSX), where customers can learn more about Syn-Apps LLC collaboration with VMware and our continued goal commitment to developing breakthrough technologies that can transform business.”

“Virtualization is a critical requirement for scalable, resilient and fully redundant notification systems. Joining the VMWare TAP Alliance furthers Syn-Apps’ commitment to providing our customers with the tools they need to successfully deploy and manage critical emergency and non-emergency systems,” said Ian Pitts, President and CEO of Syn-Apps, LLC. “Our goal is to provide customers a turn-key notification solution that seamlessly integrates with their network and computing environments. Mutual customers benefit from this collaboration because they now have the capability to deploy a complete Syn-Apps notification solution compatible with VMware’s industry-leading products,” Pitts concluded.

The VSX is an online virtualization and cloud infrastructure marketplace that provides customers with a single point of entry to discover, evaluate, and rate business solutions.

Syn-Apps LLC product information, collateral and other assets are listed within the online VMware Solution Exchange at https://solutionexchange.vmware.com/store/companies/syn-apps-llc.

With thousands of members worldwide, the VMware TAP program includes best-of-breed technology partners with the shared commitment to bring the best expertise and business solutions for each unique customer environment.

About Syn-Apps LLC

About Syn-Apps LLC Syn-Apps is a leader in notification solutions designed to improve business processes, increase safety, and streamline internal and external communication. Since 2001, thousands of organizations have integrated Syn-Apps notification and call-recording products with phones, paging systems, IP speakers, and hundreds of other internal systems and services. For more information, please visit www.syn-apps.com.

VMware TAP Alliance Partner Program

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Contacts:

Marketing@syn-apps.com 480-355-6822

VMware is a registered trademark of VMware, Inc. in the United States and other jurisdictions. The use of the word “partner” and/or “partnership” does not imply a legal partnership relationship between VMware and any other company.

Tags: Syn-Apps, SA-Announce, Virtualization, VMware TAP Alliance Partner Program

Sneak Preview - SA-Announce 9.0.14 Advanced Scheduler Tool!

Posted by Marie Thiele on Tue, Aug 26, 2014 @ 05:16 PM

New Advanced Scheduler Tool is Perfect for School Environments! 

It’s back-to-school season again! The soon to be released SA-Announce 9.0.14 provides an all new scheduler tool that makes coordinating school bell schedules and announcements easier than ever! Stay tuned to Syn-Apps for updates and contact us to learn how SA-Announce can be used to easily manage multiple systems within your environment!

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The new Scheduler tool gives users four different Calendar views to create, modify, and remove scheduled events. Administrators can customize their schedule view and to with label colors, detailed text, audio tones, and much more!

SCHOOL Bells resized 600

The example displayed above illustrates a High School schedule using the Work Week view. The example includes a Fire Drill bell and recurring Morning, Lunch, and Release school bells. 

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Tags: Unified Communication, SA-Announce, Mass Notifications, Campus Safety, Notification System, School Announcement, Scheduler

Syn-Apps Announces Strategic Alliance with Global Caché

Posted by Marie Thiele on Tue, May 06, 2014 @ 04:30 AM

Syn-Apps is excited to announce its Strategic Alliance with Global Caché!

Authorized personnel can now automate and control electronic devices using the Global Caché Notifier, while simultaneously sending SA-Announce notifications to registered endpoints when events occur.

Read the full press release here: Syn-Apps Announces Strategic Alliance with Global Caché

 

Global Caché Notifier

Tags: Global Caché, IP and WiFi Automation, Syn-Apps, Cloud Services, Business Automation, Home Automation

Reporting and Analytics Validate Notification Software in Healthcare

Posted by Marie Thiele on Wed, Apr 30, 2014 @ 05:30 AM

The new release of SA-Announce includes Reporting and Analytics! Given the hectic day-to-day in healthcare, SA-Announce 9.0.12 provides administrators with the ability to save time by generating meaningful data in relation to the usage of the notification system. Detailed reports display notification group configuration and system user data, thus providing a high-level overview of the configured notification groups and user permissions. The reports can now be exported in various formats to retain information for archiving purposes and ROI validation.


In addition to the Reporting feature
, SA-Announce now offers a diagnostic Analytics engine. With this optional feature, system administrators can view all notification activity including both on and off premise services. Want to confirm that all hospital personnel received a Code Blue alert? By simply accessing the user interface, detailed information including; group name, activation date and time, the notification initiator, and associated endpoint data can easily be retrieved. Analytic reports can also be exported in multiple formats for further analysis and record-keeping purposes. With the continued expansion of the integration capabilities of SA-Announce, Syn-Apps remains ahead of the competition with a feature rich and cost-effective notification solution for any healthcare environment.

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Contact Syn-Apps Today!

Tags: Emergency Preparedness, Healthcare, Reporting, SA-Announce, Analytics

Syn-Apps is Hiring!

Posted by Marie Thiele on Thu, Apr 24, 2014 @ 04:00 AM

Want to work with an amazing team to create secure environments using innovative technologies? 

Our dynamic work environment, great benefits and casual dress code are just a few perks to working at Syn-Apps! Our employees continually have options and can choose what works for them, not the other way around. Syn-Apps is a place of possibilities. Our offices are located in Mesa, AZ and Portland OR.

Check out www.syn-apps.com/company/careers/current/ for more details! 


Interested? Apply today!

Tags: Syn-Apps, Hiring, Positions

How to Enable Instant Two-Way Communication Between Patients & Nurses

Posted by Marie Thiele on Wed, Apr 23, 2014 @ 04:30 AM

The Business Challenge

Syn-Apps recently designed a one-of-a-kind solution for the healthcare industry. The initial request asked Syn-Apps to provide a solution to address a unique customer challenge. The hospital required a more efficient way to establish communication between patients and on-call nurses.

The Solution

To solve the business challenge, Syn-Apps created the Nurse Call System. This custom-built application, provided patients with activator and notifier, which uses an API, (application programming interface), to “bridge” nurses’ IP phones and patients’ bedside tablets - enabling the disparate devices to send and receive notifications across the network the ability to select a pre-determined message from a bedside tablet and deliver it to designated nurse IP phones.

Once received, a nurse is able to reply to the patient requests by selecting a unique set of response messages using buttons on their IP phones. 

When patients initiate a notification, they are delivered and placed into a queue, helping nurses organize and rapidly respond to their requests. The queue feature improves operational efficiencies by enabling staff to prioritize the patient requests, thus optimizing their response plan. 

Nurses use the Nurse Call System on their IP phones to monitor  the status of notifications (active, responded to, or cancelled),  view responses sent and received from both parties, as well as  additional notification details. Patients are able to monitor their wait status by checking for responses as they are delivered to their bedside tablet. 

 Nurse Notifier Queue Available Response Options Response Sent

The Value

The true value of the Nurse Call System is its flexibility and adaptability to virtually any environment. To learn how Syn-Apps can enhance your organization’s notification needs, contact us today!

Contact Syn-Apps Today!

Tags: Unified Communication, Healthcare, IP phone, SA-Announce, Notification System, Two-Way Communication, Tablets, Nurse Call Notifier

How Can Your Notification Solution Be Enhanced?

Posted by Marie Thiele on Tue, Apr 08, 2014 @ 04:30 AM

Syn-Apps’ SA-Announce 9.0.12 Now Available

Syn-Apps, LLC, a recognized leader in network-centric paging and mass notification, announces a new release of their SA-Announce notification software. Version 9.0.12 offers advanced Reporting and Analytics features, enhancements to the SA-Announce user interface, an improved Scheduler service, as well as additional broadcasting options specific to the RecordNPlay notification group. Syn-Apps continues to expand their Cloud Services integration capabilities by supporting two new services: Global Cache contact closure devices and Twilio’s Text-to-Speech services.

SA-Announce 9.0.12 brings Reporting, which displays detailed notification group configuration and system user data, thus providing administrative personnel with a high-level overview of the provisioned notification groups and user permissions.

In addition to Reporting, SA-Announce now offers an event analytics engine. Analytics is an optional feature which provides personnel with a holistic view of all notification activity, including both on and off-premise services. 

Analytics User Interface

The data is accessible via the SA-Announce user interface and displays detailed information including; group name, activation date and time, the notification initiator, and associated endpoint data. Both tools allow authorized personnel to export reports to Excel and PDF files for further analysis and record-keeping purposes.

With the continued development of integration capabilities, SA-Announce remains ahead of the competition by providing a feature-rich and cost-effective notification solution for all emergency and non-emergency needs.

“As the notification needs of our customers change, Syn-Apps continues to meet the challenge. SA-Announce 9.0.12 is the culmination of years of experience, technical expertise and the voice of our customers. We are excited to offer enhanced analytics and the extension to additional external endpoints, allowing customers to bring every aspect of their notifications needs under one platform while keeping an eye on the budget,” states Ian Pitts, President and CEO of Syn-Apps.

Check it out for yourself and see the power of SA-Announce 9.0.12! Schedule a demo to see how your notification system can be enhanced! Already a customer? Upgrade to 9.0.12 NOW!

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Tags: Unified Communication, Emergency Preparedness, Syn-Apps Cloud Services, Global Caché, Reporting, Contact Closure Devices, Syn-Apps, SA-Announce, Mass Notifications, Analytics, Twilio, Text-to-Speech

How Syn-Apps is Making a Difference in Healthcare

Posted by Marie Thiele on Wed, Apr 02, 2014 @ 02:30 AM

Making a Difference in Healthcare

Rochelle, Illinois

Rochelle Community Hospital has used Syn-Apps’ SA-Announce and CallAlert software since 2012 to enhance network communications.

According to Chris Powell, Information Systems Technician for Rochelle Community Hospital, the facility chose Syn-Apps after receiving a recommendation from OneNeck IT Solutions. “After reviewing the product[s], we determined it would definitely fill our needs where Cisco CallManager fell short,” stated Powell.

According to Powell, the hospital uses SA-Announce to integrate their overhead notification systems with their Cisco VoIP phones. The integration allows personnel to easily send notifications and alerts to users in their network. “Being in healthcare, we have certain codes that need to be announced from time to time. This is used to alert people in areas that don’t have overhead speakers, such as off-site clinics,” stated Powell.

In addition to SA-Announce, Rochelle Community Hospital uses CallAlert, Syn-Apps’ call notification software. The hospital uses CallAlert to monitor 911 calls and various call activities on their network. “Some members of our organization need to be alerted when a certain number is called, so this allows us to easily notify that person. It always allows us to track numbers for diagnosing issues users may have,” stated Powell.

We have been a very happy customer for about two years now. The installation was super easy and straight-forward. We have hardly had any issues, but when we have, they have been minor, and Support has been a dream to work with. They have been very quick to respond and always know the answer I'm looking for. The website is very easy to navigate and is very intuitive.  Even our less tech savvy users can navigate it! - Chris Powell, Information Systems Technician, Rochelle Community Hospital

Many healthcare facilities recognize the need to invest in new technology to improve safety standards but are often faced with the dilemma of replacing outdated systems due to the incompatibility with new technology. As a result, Syn-Apps has helped thousands of organizations leverage their existing investments by offering enhanced paging and notification solutions compatible with existing infrastructure.

Our goal is to improve an organizations’ physical security and day-to-day communication by offering advanced notification systems with emergency response capabilities. SA-Announce provides customers the ability to do this and much more by creating a platform that provides seamless communication to and from any location.

Typical Healthcare Solutions:

  • Notify faculty or families of critical events via speakers, phones, text, SMS, and more.
  • Deliver custom nurse call notifications including one or two-way communication via bedside phones, intercoms, or tablets using the Nurse Call Notifier.
  • Integrate analog phones and paging systems with IP speakers and endpoints to create a single notification management portal.
  • Broadcast pre-recorded or live emergency or non-emergency instructions. This is especially useful to announce visitor hours, and notify faculty such as nurses, doctors, janitorial staff, or other personnel when their assistance is needed.
  • Remotely monitor IP-based devices and send notifications to personnel according to specified user-defined criteria using Syn-Apps’ CallAlert.
  • Target single or multiple zones on your network using unlimited SA-Announce groups. This is useful for messaging specific floors, patient rooms, or entire buildings.
  • Broadcast background music, trigger contact closures, or enable unicast-to-multicast conversion using the Syn-Apps Paging Relay.
  • Communicate to supported intercom devices. Personnel can use the two-way communication group types to converse between private offices, reception desks, or patient rooms. SA-Announce includes a full-duplex feature, which allows talkback functionality between IP phones and speakers.

About Syn-Apps LLC :

Syn-Apps brings unified communication based emergency and non-emergency notification solutions to organizations around the globe. Education, Healthcare, Retail, and Corporate entities use Syn-Apps for advanced critical communication, paging, marketing, and 911 alerting. Syn-Apps also provides call recording and reporting to address compliance requirements. Founded in 2001 and based in the Phoenix, AZ metropolitan area, Syn-Apps has enjoyed strong growth and has received numerous industry awards. For more information, please visit www.syn-apps.com or call 1-866-664-6071.

Tags: Unified Communication, Healthcare, Syn-Apps, SA-Announce, Rochelle Community Hospital, CallAlert