Syn-Apps Blog

Syn-Apps Announces Strategic Alliance with Global Caché

Posted by Marie Thiele on Tue, May 06, 2014 @ 04:30 AM

Syn-Apps is excited to announce its Strategic Alliance with Global Caché!

Authorized personnel can now automate and control electronic devices using the Global Caché Notifier, while simultaneously sending SA-Announce notifications to registered endpoints when events occur.

Read the full press release here: Syn-Apps Announces Strategic Alliance with Global Caché

 

Global Caché Notifier

Tags: Global Caché, IP and WiFi Automation, Syn-Apps, Cloud Services, Business Automation, Home Automation

Reporting and Analytics Validate Notification Software in Healthcare

Posted by Marie Thiele on Wed, Apr 30, 2014 @ 05:30 AM

The new release of SA-Announce includes Reporting and Analytics! Given the hectic day-to-day in healthcare, SA-Announce 9.0.12 provides administrators with the ability to save time by generating meaningful data in relation to the usage of the notification system. Detailed reports display notification group configuration and system user data, thus providing a high-level overview of the configured notification groups and user permissions. The reports can now be exported in various formats to retain information for archiving purposes and ROI validation.


In addition to the Reporting feature
, SA-Announce now offers a diagnostic Analytics engine. With this optional feature, system administrators can view all notification activity including both on and off premise services. Want to confirm that all hospital personnel received a Code Blue alert? By simply accessing the user interface, detailed information including; group name, activation date and time, the notification initiator, and associated endpoint data can easily be retrieved. Analytic reports can also be exported in multiple formats for further analysis and record-keeping purposes. With the continued expansion of the integration capabilities of SA-Announce, Syn-Apps remains ahead of the competition with a feature rich and cost-effective notification solution for any healthcare environment.

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Contact Syn-Apps Today!

Tags: Emergency Preparedness, Healthcare, Reporting, SA-Announce, Analytics

Syn-Apps is Hiring!

Posted by Marie Thiele on Thu, Apr 24, 2014 @ 04:00 AM

Want to work with an amazing team to create secure environments using innovative technologies? 

Our dynamic work environment, great benefits and casual dress code are just a few perks to working at Syn-Apps! Our employees continually have options and can choose what works for them, not the other way around. Syn-Apps is a place of possibilities. Our offices are located in Mesa, AZ and Portland OR.

Check out www.syn-apps.com/company/careers/current/ for more details! 


Interested? Apply today!

Tags: Syn-Apps, Hiring, Positions

How to Enable Instant Two-Way Communication Between Patients & Nurses

Posted by Marie Thiele on Wed, Apr 23, 2014 @ 04:30 AM

The Business Challenge

Syn-Apps recently designed a one-of-a-kind solution for the healthcare industry. The initial request asked Syn-Apps to provide a solution to address a unique customer challenge. The hospital required a more efficient way to establish communication between patients and on-call nurses.

The Solution

To solve the business challenge, Syn-Apps created the Nurse Call System. This custom-built application, provided patients with activator and notifier, which uses an API, (application programming interface), to “bridge” nurses’ IP phones and patients’ bedside tablets - enabling the disparate devices to send and receive notifications across the network the ability to select a pre-determined message from a bedside tablet and deliver it to designated nurse IP phones.

Once received, a nurse is able to reply to the patient requests by selecting a unique set of response messages using buttons on their IP phones. 

When patients initiate a notification, they are delivered and placed into a queue, helping nurses organize and rapidly respond to their requests. The queue feature improves operational efficiencies by enabling staff to prioritize the patient requests, thus optimizing their response plan. 

Nurses use the Nurse Call System on their IP phones to monitor  the status of notifications (active, responded to, or cancelled),  view responses sent and received from both parties, as well as  additional notification details. Patients are able to monitor their wait status by checking for responses as they are delivered to their bedside tablet. 

 Nurse Notifier Queue Available Response Options Response Sent

The Value

The true value of the Nurse Call System is its flexibility and adaptability to virtually any environment. To learn how Syn-Apps can enhance your organization’s notification needs, contact us today!

Contact Syn-Apps Today!

Tags: Unified Communication, Healthcare, IP phone, SA-Announce, Notification System, Two-Way Communication, Tablets, Nurse Call Notifier

How Can Your Notification Solution Be Enhanced?

Posted by Marie Thiele on Tue, Apr 08, 2014 @ 04:30 AM

Syn-Apps’ SA-Announce 9.0.12 Now Available

Syn-Apps, LLC, a recognized leader in network-centric paging and mass notification, announces a new release of their SA-Announce notification software. Version 9.0.12 offers advanced Reporting and Analytics features, enhancements to the SA-Announce user interface, an improved Scheduler service, as well as additional broadcasting options specific to the RecordNPlay notification group. Syn-Apps continues to expand their Cloud Services integration capabilities by supporting two new services: Global Cache contact closure devices and Twilio’s Text-to-Speech services.

SA-Announce 9.0.12 brings Reporting, which displays detailed notification group configuration and system user data, thus providing administrative personnel with a high-level overview of the provisioned notification groups and user permissions.

In addition to Reporting, SA-Announce now offers an event analytics engine. Analytics is an optional feature which provides personnel with a holistic view of all notification activity, including both on and off-premise services. 

Analytics User Interface

The data is accessible via the SA-Announce user interface and displays detailed information including; group name, activation date and time, the notification initiator, and associated endpoint data. Both tools allow authorized personnel to export reports to Excel and PDF files for further analysis and record-keeping purposes.

With the continued development of integration capabilities, SA-Announce remains ahead of the competition by providing a feature-rich and cost-effective notification solution for all emergency and non-emergency needs.

“As the notification needs of our customers change, Syn-Apps continues to meet the challenge. SA-Announce 9.0.12 is the culmination of years of experience, technical expertise and the voice of our customers. We are excited to offer enhanced analytics and the extension to additional external endpoints, allowing customers to bring every aspect of their notifications needs under one platform while keeping an eye on the budget,” states Ian Pitts, President and CEO of Syn-Apps.

Check it out for yourself and see the power of SA-Announce 9.0.12! Schedule a demo to see how your notification system can be enhanced! Already a customer? Upgrade to 9.0.12 NOW!

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Tags: Unified Communication, Emergency Preparedness, Syn-Apps Cloud Services, Global Caché, Reporting, Contact Closure Devices, Syn-Apps, SA-Announce, Mass Notifications, Analytics, Twilio, Text-to-Speech

How Syn-Apps is Making a Difference in Healthcare

Posted by Marie Thiele on Wed, Apr 02, 2014 @ 02:30 AM

Making a Difference in Healthcare

Rochelle, Illinois

Rochelle Community Hospital has used Syn-Apps’ SA-Announce and CallAlert software since 2012 to enhance network communications.

According to Chris Powell, Information Systems Technician for Rochelle Community Hospital, the facility chose Syn-Apps after receiving a recommendation from OneNeck IT Solutions. “After reviewing the product[s], we determined it would definitely fill our needs where Cisco CallManager fell short,” stated Powell.

According to Powell, the hospital uses SA-Announce to integrate their overhead notification systems with their Cisco VoIP phones. The integration allows personnel to easily send notifications and alerts to users in their network. “Being in healthcare, we have certain codes that need to be announced from time to time. This is used to alert people in areas that don’t have overhead speakers, such as off-site clinics,” stated Powell.

In addition to SA-Announce, Rochelle Community Hospital uses CallAlert, Syn-Apps’ call notification software. The hospital uses CallAlert to monitor 911 calls and various call activities on their network. “Some members of our organization need to be alerted when a certain number is called, so this allows us to easily notify that person. It always allows us to track numbers for diagnosing issues users may have,” stated Powell.

We have been a very happy customer for about two years now. The installation was super easy and straight-forward. We have hardly had any issues, but when we have, they have been minor, and Support has been a dream to work with. They have been very quick to respond and always know the answer I'm looking for. The website is very easy to navigate and is very intuitive.  Even our less tech savvy users can navigate it! - Chris Powell, Information Systems Technician, Rochelle Community Hospital

Many healthcare facilities recognize the need to invest in new technology to improve safety standards but are often faced with the dilemma of replacing outdated systems due to the incompatibility with new technology. As a result, Syn-Apps has helped thousands of organizations leverage their existing investments by offering enhanced paging and notification solutions compatible with existing infrastructure.

Our goal is to improve an organizations’ physical security and day-to-day communication by offering advanced notification systems with emergency response capabilities. SA-Announce provides customers the ability to do this and much more by creating a platform that provides seamless communication to and from any location.

Typical Healthcare Solutions:

  • Notify faculty or families of critical events via speakers, phones, text, SMS, and more.
  • Deliver custom nurse call notifications including one or two-way communication via bedside phones, intercoms, or tablets using the Nurse Call Notifier.
  • Integrate analog phones and paging systems with IP speakers and endpoints to create a single notification management portal.
  • Broadcast pre-recorded or live emergency or non-emergency instructions. This is especially useful to announce visitor hours, and notify faculty such as nurses, doctors, janitorial staff, or other personnel when their assistance is needed.
  • Remotely monitor IP-based devices and send notifications to personnel according to specified user-defined criteria using Syn-Apps’ CallAlert.
  • Target single or multiple zones on your network using unlimited SA-Announce groups. This is useful for messaging specific floors, patient rooms, or entire buildings.
  • Broadcast background music, trigger contact closures, or enable unicast-to-multicast conversion using the Syn-Apps Paging Relay.
  • Communicate to supported intercom devices. Personnel can use the two-way communication group types to converse between private offices, reception desks, or patient rooms. SA-Announce includes a full-duplex feature, which allows talkback functionality between IP phones and speakers.

About Syn-Apps LLC :

Syn-Apps brings unified communication based emergency and non-emergency notification solutions to organizations around the globe. Education, Healthcare, Retail, and Corporate entities use Syn-Apps for advanced critical communication, paging, marketing, and 911 alerting. Syn-Apps also provides call recording and reporting to address compliance requirements. Founded in 2001 and based in the Phoenix, AZ metropolitan area, Syn-Apps has enjoyed strong growth and has received numerous industry awards. For more information, please visit www.syn-apps.com or call 1-866-664-6071.

Tags: Unified Communication, Healthcare, Syn-Apps, SA-Announce, Rochelle Community Hospital, CallAlert

News Release - SA-Announce is now Avaya Compliant

Posted by Marie Thiele on Wed, Mar 26, 2014 @ 02:30 AM

 

Syn-Apps Logo                                Avaya

Media Inquiries:                                                                Media Inquiries:

Syn-Apps Marketing                                                          DevConnect PR

480-355-6822                                                                    613-595-9223

marketing@syn-apps.com                                            devconnect@avaya.com

 

Syn-Apps' SA-Announce Now Rated "Avaya Compliant"

  • SA-Announce application is compatible with key Avaya Unified Communication solutions
  • Helps organizations like Education K-12, Higher Education, Retail, Government, and more by providing an enhanced paging and mass notification solution, providing audio, text, and graphic notifications across an organization.

April 26, 2014

Mesa, AZ — Syn-Apps, a leader in enhanced paging and mass notification solutions, today announced that its SA-Announce is compliant with key solutions from Avaya, a global provider of business collaboration and communication software and services.

SA-Announce helps organizations deliver notifications in real-time, pre-recorded, or scheduled announcements to streamline critical situation communication and operational processes. It also helps organizations reduce the bandwidth stream across their WAN by sending multicast audio to Avaya 9600 Series IP Deskphones.  The application is now compliance-tested by Avaya for compatibility with H.323 based Avaya 96x1 Series IP Deskphones Release 6.2.4 and 96x0 Series IP Deskphones Release 3.10, driven by Avaya Aura® Communication Manager 6.2.

Syn-Apps is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Syn-Apps is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

 

“Syn-Apps is excited to bring our 13 years of notification expertise to the Avaya Aura platform, allowing organizations to keep people informed and safe.

Now that Syn-Apps’ SA-Announce has successfully completed DevConnect testing, Avaya customers have a comprehensive solution for on and off-premise emergency and non-emergency notification needs.

-- Ian Pitts, President and CEO, Syn-Apps LLC

 

Technology partners like Syn-Apps, LLC help organizations streamline critical communications while saving valuable time and money by integrating their network-centric mass notification solutions with customers using Avaya Aura and Avaya 9600 Series IP Deskphones.

--Eric Rossman, Vice President, Developer Relations, Avaya

 DevConnect Tech Partner

Additional Resources

www.devconnectmarketplace.com

www.avaya.com/devconnect

www.syn-apps.com/sa-announce

 

About Avaya

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

 

About Syn-Apps

Syn-Apps is a leader in notification solutions designed to improve business processes, increase safety, and streamline internal and external communication. Since 2001, over 2,000 organizations have integrated our notification and call-recording products with phones, paging systems, IP speakers, and hundreds of other internal systems and services. For more information, please visit www.syn-apps.com.

Tags: Syn-Apps, Unified Communications, SA-Announce, Avaya, Avaya Aura

Lake Michigan College - Prepares for Emergencies using SA-Announce

Posted by Marie Thiele on Wed, Mar 12, 2014 @ 08:33 AM

Lake Michigan College is a community college in Southwestern Michigan, consisting of five independent facilities with approximately 6,000 students. Although most students and faculty are likely unaware of the preparation that has taken place for emergency situations, the school has implemented SA-Announce, produced by Phoenix based company Syn-Apps, LLC as their notification platform.

Lake Michigan College purchased Syn-Apps when we replaced our old phone system with a new IP based Cisco phone system. Each facility has each of these alerts configured with specific wording about that facility, the phones are configured to set off the alert for only that location. When an emergency alert is set off an e-mail and text message is configured to automatically be sent to all college executives at each campus.  Alerts are configured to send to all phones within each facility and IP clocks in the hallways.
- Roger Shupert, Operations Manager of Information Technologies, Lake Michigan College

Lake Michigan utilizes SA-Announce to inform students and faculty of a variety of situations, for example campus intruders, campus lockdowns, severe weather alerts, and building evacuations.

Syn-Apps’ SA-Announce is an enhanced paging and mass notification solution that seamlessly integrates with Cisco, Avaya, ShoreTel, and SIP-based phone systems, providing audio, text, and graphic notifications across an organization. SA-Announce delivers real-time, pre-recorded, or scheduled announcements helping to streamline critical and non-critical communication processes. Lake Michigan College wanted to ensure that all on-premise and available off-premise endpoints were notified during any emergency situation. By utilizing their existing Cisco IP infrastructure, the school was able to leverage their initial investment by extending notification alerts through their network to deliver audio and text broadcasts to rooms with existing IP phones.

“Lake Michigan College is very happy with our Syn-Apps system, we’re currently looking into using the same pre-configured alerts to also trigger existing notification systems the school also uses,” says Shupert. Syn-Apps’ SA-Announce is a product that has unlimited capabilities to deliver notifications across the network seamlessly. It integrates with Syn-Apps Cloud Services, Desktop Computers, and a number of 3rd party systems including analog paging speakers, beacons, digital signage, and more.

The value of SA-Announce is its ability to integrate to a number of existing systems which allows customers to leverage previous infrastructure investments.  Whether your organization is looking to enhance security, deploy critical notification solutions, or just improve overall communication, SA-Announce is the essential solution.

About Syn-Apps LLC

Syn-Apps brings unified communication based emergency and non-emergency notification solutions to organizations around the globe. Education, Healthcare, Retail, and Corporate entities use Syn-Apps for advanced critical communication, paging, marketing, and 911 alerting. Syn-Apps also provides call recording and reporting to address compliance requirements. Founded in 2001 and based in the Phoenix, AZ metropolitan area, Syn-Apps has enjoyed strong growth and has received numerous industry awards. For more information, please visit www.syn-apps.com or call 1-866-664-6071.

The Syn-Apps Difference

Tags: Unified Communication, Emergency Preparedness, Lake Michigan College, Syn-Apps, SA-Announce, Mass Notifications, Campus Safety

Syn-Apps Social Media Contest Winner Announced!

Posted by Marie Thiele on Thu, Feb 20, 2014 @ 03:16 PM

Congrats to this week’s Syn-Apps follower @mcrdr85 who wins a $25 gift card to Amazon for following us on LinkedIn and/or Twitter. We will continue to announce a lucky winner each week for the next three weeks. Keep following Syn-Apps for more updates!


Tags: Syn-Apps, Social Media

Ballinger Independent School District chooses Syn-Apps

Posted by Marie Thiele on Thu, Feb 06, 2014 @ 08:30 AM

PHOENIX, AZ  February 6, 2014

"Ballinger Independent School District was faced with a dilemma when it came time to recondition our elementary school which included replacement of the antiquated paging and intercom system being used” wrote Tim Gau, Director of Technology at Ballinger Independent School District in Ballinger, Texas. The district was looking for a more “robust” solution to deliver paging and notification across their network by utilizing their already existing VoIP phone system. BISD evaluated many products on the market but quickly selected Phoenix based company Syn-Apps, LLC for their SA-Announce platform.

Syn-Apps’ SA-Announce is an enhanced paging and mass notification solution that seamlessly integrates with Cisco, Avaya, ShoreTel or SIP-based phone systems, providing audio, text and graphic notifications across an organization. SA-Announce delivers real-time, pre-recorded or scheduled announcements to streamline critical situation communication and many operational processes. Similar to the dilemma that Ballinger Independent School District faced, many organizations look to utilize their existing legacy systems to communicate across their network without the costly investments of new installations. SA-Announce gives customers the ability to do this and much more by creating a platform that allows seamless communication to and from any location.

Tim Gau from BISD also noted “I would personally recommend the Syn-Apps paging and intercom solution (SA-Announce) to any school wanting to install new, replace older systems or add more capabilities. The support I have received from the company has been outstanding”.  Whether you are looking to enhance security, deploy critical notification solutions, or just improve overall communication throughout your organization, SA-Announce is the essential solution. To learn more about SA-Announce please contact the Syn-Apps sales team at 866-664-6071 or sales@syn-apps.com.

About Syn-Apps LLC

Syn-Apps brings unified communication based emergency and non-emergency notification solutions to organizations around the globe. Education, Healthcare, Retail, and Corporate entities use Syn-Apps for advanced critical communication, paging, marketing, and 911 alerting. Syn-Apps also provides call recording and reporting to address compliance requirements. Founded in 2001 and based in the Phoenix, AZ metropolitan area, Syn-Apps has enjoyed strong growth and has received numerous industry awards. For more information, please visit www.syn-apps.com or call 1-866-664-6071.

Tags: notification, Ballinger Independent School District, Syn-Apps, paging, SA-Announce, Campus Safety