Syn-Apps Blog

What's Your Syn-Apps Story? | Customer Success

Posted by Marie Thiele on Wed, Mar 15, 2017 @ 12:37 PM

Watch this short video to learn what customers have to say about their experience with Syn-Apps.

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Click here to visit our Case Studies page to learn how customers in your industry are solving communication challenges with Syn-Apps' solutions. 

Tags: Emergency Preparedness, Syn-Apps, Notification System, Business Automation, Customer Testimonial

Reporting and Analytics Validate Notification Software in Healthcare

Posted by Marie Thiele on Wed, Apr 30, 2014 @ 05:30 AM

The new release of SA-Announce includes Reporting and Analytics! Given the hectic day-to-day in healthcare, SA-Announce 9.0.12 provides administrators with the ability to save time by generating meaningful data in relation to the usage of the notification system. Detailed reports display notification group configuration and system user data, thus providing a high-level overview of the configured notification groups and user permissions. The reports can now be exported in various formats to retain information for archiving purposes and ROI validation.


In addition to the Reporting feature
, SA-Announce now offers a diagnostic Analytics engine. With this optional feature, system administrators can view all notification activity including both on and off premise services. Want to confirm that all hospital personnel received a Code Blue alert? By simply accessing the user interface, detailed information including; group name, activation date and time, the notification initiator, and associated endpoint data can easily be retrieved. Analytic reports can also be exported in multiple formats for further analysis and record-keeping purposes. With the continued expansion of the integration capabilities of SA-Announce, Syn-Apps remains ahead of the competition with a feature rich and cost-effective notification solution for any healthcare environment.

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Tags: Emergency Preparedness, Healthcare, Reporting, SA-Announce, Analytics

How Can Your Notification Solution Be Enhanced?

Posted by Marie Thiele on Tue, Apr 08, 2014 @ 04:30 AM

Syn-Apps’ SA-Announce 9.0.12 Now Available

Syn-Apps, LLC, a recognized leader in network-centric paging and mass notification, announces a new release of their SA-Announce notification software. Version 9.0.12 offers advanced Reporting and Analytics features, enhancements to the SA-Announce user interface, an improved Scheduler service, as well as additional broadcasting options specific to the RecordNPlay notification group. Syn-Apps continues to expand their Cloud Services integration capabilities by supporting two new services: Global Cache contact closure devices and Twilio’s Text-to-Speech services.

SA-Announce 9.0.12 brings Reporting, which displays detailed notification group configuration and system user data, thus providing administrative personnel with a high-level overview of the provisioned notification groups and user permissions.

In addition to Reporting, SA-Announce now offers an event analytics engine. Analytics is an optional feature which provides personnel with a holistic view of all notification activity, including both on and off-premise services. 

Analytics User Interface

The data is accessible via the SA-Announce user interface and displays detailed information including; group name, activation date and time, the notification initiator, and associated endpoint data. Both tools allow authorized personnel to export reports to Excel and PDF files for further analysis and record-keeping purposes.

With the continued development of integration capabilities, SA-Announce remains ahead of the competition by providing a feature-rich and cost-effective notification solution for all emergency and non-emergency needs.

“As the notification needs of our customers change, Syn-Apps continues to meet the challenge. SA-Announce 9.0.12 is the culmination of years of experience, technical expertise and the voice of our customers. We are excited to offer enhanced analytics and the extension to additional external endpoints, allowing customers to bring every aspect of their notifications needs under one platform while keeping an eye on the budget,” states Ian Pitts, President and CEO of Syn-Apps.

Check it out for yourself and see the power of SA-Announce 9.0.12! Schedule a demo to see how your notification system can be enhanced! Already a customer? Upgrade to 9.0.12 NOW!

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Tags: Unified Communication, Emergency Preparedness, Syn-Apps Cloud Services, Global Caché, Reporting, Contact Closure Devices, Syn-Apps, SA-Announce, Mass Notifications, Analytics, Twilio, Text-to-Speech

Lake Michigan College - Prepares for Emergencies using SA-Announce

Posted by Marie Thiele on Wed, Mar 12, 2014 @ 08:33 AM

Lake Michigan College is a community college in Southwestern Michigan, consisting of five independent facilities with approximately 6,000 students. Although most students and faculty are likely unaware of the preparation that has taken place for emergency situations, the school has implemented SA-Announce, produced by Phoenix based company Syn-Apps, LLC as their notification platform.

Lake Michigan College purchased Syn-Apps when we replaced our old phone system with a new IP based Cisco phone system. Each facility has each of these alerts configured with specific wording about that facility, the phones are configured to set off the alert for only that location. When an emergency alert is set off an e-mail and text message is configured to automatically be sent to all college executives at each campus.  Alerts are configured to send to all phones within each facility and IP clocks in the hallways.
- Roger Shupert, Operations Manager of Information Technologies, Lake Michigan College

Lake Michigan utilizes SA-Announce to inform students and faculty of a variety of situations, for example campus intruders, campus lockdowns, severe weather alerts, and building evacuations.

Syn-Apps’ SA-Announce is an enhanced paging and mass notification solution that seamlessly integrates with Cisco, Avaya, ShoreTel, and SIP-based phone systems, providing audio, text, and graphic notifications across an organization. SA-Announce delivers real-time, pre-recorded, or scheduled announcements helping to streamline critical and non-critical communication processes. Lake Michigan College wanted to ensure that all on-premise and available off-premise endpoints were notified during any emergency situation. By utilizing their existing Cisco IP infrastructure, the school was able to leverage their initial investment by extending notification alerts through their network to deliver audio and text broadcasts to rooms with existing IP phones.

“Lake Michigan College is very happy with our Syn-Apps system, we’re currently looking into using the same pre-configured alerts to also trigger existing notification systems the school also uses,” says Shupert. Syn-Apps’ SA-Announce is a product that has unlimited capabilities to deliver notifications across the network seamlessly. It integrates with Syn-Apps Cloud Services, Desktop Computers, and a number of 3rd party systems including analog paging speakers, beacons, digital signage, and more.

The value of SA-Announce is its ability to integrate to a number of existing systems which allows customers to leverage previous infrastructure investments.  Whether your organization is looking to enhance security, deploy critical notification solutions, or just improve overall communication, SA-Announce is the essential solution.

About Syn-Apps LLC

Syn-Apps brings unified communication based emergency and non-emergency notification solutions to organizations around the globe. Education, Healthcare, Retail, and Corporate entities use Syn-Apps for advanced critical communication, paging, marketing, and 911 alerting. Syn-Apps also provides call recording and reporting to address compliance requirements. Founded in 2001 and based in the Phoenix, AZ metropolitan area, Syn-Apps has enjoyed strong growth and has received numerous industry awards. For more information, please visit www.syn-apps.com or call 1-866-664-6071.

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Tags: Unified Communication, Emergency Preparedness, Lake Michigan College, Syn-Apps, SA-Announce, Mass Notifications, Campus Safety

SA-Announce 9 Released and announces their new Cloud Services!

Posted by Marie Thiele on Tue, Aug 06, 2013 @ 11:37 AM

Cloud Services Beta

PHOENIX, AZ Syn-Apps, LLC, a recognized leader in network-centric paging and mass notification, announced the Beta shipment of the latest version of their SA-Announce notification software, adding Cloud Services to the list of available features.

The success of today’s enterprise communication is dependent upon reliable notification to an increasingly mobile population. The release of SA-Announce 9 brings advanced notification via smartdevice push, SMS, instant messaging clients and digital signage, drastically extending its endpoint reach capability.  By combining SA-Announce 9 with Cloud Services, delivering a single on and off-premise notification has never been easier or more cost effective.  Configuration and management of critical and operational notifications is simplified by utilizing the existing SA-Announce interface.

Syn-Apps leveraged their extensive notification experience to deliver rich audio, graphic and text alerts to virtually any device.  In addition, SA-Announce 9 offers aggressively priced SMS, Jabber and Google Hangout integration and a flexible open API architecture.  Our goal is to address all critical components of a holistic emergency and non-emergency notification strategy. These new capabilities move us directly toward that initiative.

SA-Announce 9 incorporates a revised architect, allowing rapid development of new endpoint Activators and Notifiers.  This approach will reduce notification TCO for customers looking to reach their mobile population through a simplified user interface and virtually no messaging transaction costs. These services are available through a subscription-based pricing model.

To learn more about the Beta program or SA-Announce 9, please visit www.syn-apps.com.

About Syn-Apps LLC

Syn-Apps brings unified communication based emergency and non-emergency notification solutions to organizations around the globe. Education, Healthcare, Retail, and Corporate entities use Syn-Apps for advanced critical communication, paging, marketing, and 911 alerting. Syn-Apps also provides call recording and reporting to address compliance requirements. Founded in 2001 and based in the Phoenix, AZ metropolitan area, Syn-Apps has enjoyed strong growth and has received numerous industry awards. For more information, please visit www.syn-apps.com or call 1-866-664-6071.

Tags: notification, Unified Communication, Emergency Preparedness, Syn-Apps Cloud Services, Syn-Apps, paging, SA-Announce, Mass Notifications

Syn-Apps Launches Next Version of SA-Announce

Posted by Marie Thiele on Tue, Feb 02, 2010 @ 11:24 AM

Brings Most Advanced IP-Based Notification Software to Market

PHOENIX, AZ – Syn-Apps, LLC, a leader in IP-based paging and emergency notification software announces the next release of SA-Announce, version 8. This major release encompasses several key enhancements such as Desktop Notification and the ability to operate independent of a phone platform via SIP-based communication protocols. Additionally, SA-Announce now operates seamlessly with multiple industry leading IP speaker manufacturers.

A list of key features now available in SA-Announce v.8 include:

  • Advanced Desktop Notification Client – Desktop screen pop-up with sound, text, and graphics – based on alerting

  • On-Phone Panic Button Services – Instantly alert safety personnel or necessary parties while enabling discrete monitoring from the triggered phone

  • One-touch Conference and Instant Escalation Capability – Instantly bring necessary parties in to a conference bridge with one-touch 911 or escalation ability

  • ­SIP-based Integration ­- Removes phone system dependency allowing SA-Announce to operate on any network platform and communicate to IP speakers, desktops and analog endpoints

  • Plug-and-Play Speaker and Clock Integration – Automatic speaker and clock registration, saving hours of manual configuration for:

    • Atlas Sound (all speakers)

    • Advanced Network Devices (all speakers)

    • CyberData (all speakers)

    • Legacy Analog Paging (Valcom / Bogen, etc.)

Syn-Apps is very excited about this release. We have addressed a number of customer and partner requests and continue to lead the market in end-user satisfaction and product capability. They are committed to ensuring critical communication reaches the right audience at the right time in all the right ways and will continue to enhance their solutions to interact with more and more systems and media platforms.

About Syn-Apps LLC

Syn-Apps brings advanced notification solutions to organizations around the globe. Education, Healthcare, Government, and Corporate entities use Syn-Apps for advanced emergency and non-emergency notification, paging, marketing, and 911 alerting. Syn-Apps also provides call recording and reporting to address compliance requirements. Founded in 2001 and based in the Phoenix, AZ metropolitan area, Syn-Apps has enjoyed strong year over year growth and has received numerous industry awards. For more information about Syn-Apps, please visit syn-apps.bolt22dev.com or call 1-866-664-6071.

Tags: Unified Communication, Emergency Preparedness, Full-Redundancy SA-Announce, Syn-Apps, paging, SA-Announce, IP Speakers, Notification System