Syn-Apps Blog

Create Ambient Environments with Clear, Crisp Audio

Posted by Sydney Hirshberger on Wed, Nov 09, 2016 @ 09:30 AM

Paging_Relay_Banner_3.png*This is the third of a four-part series highlighting the various features of Syn-Apps' patented Paging Relay. Last week showcased the Paging Relay's contact closure connections. 

Waiting patiently can be difficult, especially for long periods of time. If customers have to wait for assistance, they might get impatient, hang up the phone or leave, becoming a missed opportunity. Creating ambient environments by playing music while customers wait in a lobby or wait on hold in a call queue can help keep people engaged.

Syn-Apps' Paging Relay accepts live audio from any external device and can stream background music to IP and analog speakers. It can also be used to play music on hold for callers waiting on the phone.

Paging Relay Music Capabilities

Background Music   Music on Hold

The Paging Relay digitizes a signal and transmits it as a multicast stream, providing crisp, clear audio. This is especially useful in common areas such as lobbies, hallways, waiting rooms, retail floors, and more.

     

The Paging Relay also has the ability to play music when callers are placed on hold or put into a waiting queue. This helps create a pleasant call waiting experience.

Ask yourself this: How could your organization benefit from background music or music on hold?

Paging Relay - Learn More

Tags: Syn-Apps Paging Relay, Background Music, Music on Hold, Audio