Syn-Apps Blog

What's Your Syn-Apps Story? | Customer Success

Posted by Marie Thiele on Wed, Mar 15, 2017 @ 12:37 PM

Watch this short video to learn what customers have to say about their experience with Syn-Apps.

Learn More

Click here to visit our Case Studies page to learn how customers in your industry are solving communication challenges with Syn-Apps' solutions. 

Tags: Emergency Preparedness, Syn-Apps, Notification System, Business Automation, Customer Testimonial

Sneak Preview - SA-Announce 9.0.14 Advanced Scheduler Tool!

Posted by Marie Thiele on Tue, Aug 26, 2014 @ 05:16 PM

New Advanced Scheduler Tool is Perfect for School Environments! 

It’s back-to-school season again! The soon to be released SA-Announce 9.0.14 provides an all new scheduler tool that makes coordinating school bell schedules and announcements easier than ever! Stay tuned to Syn-Apps for updates and contact us to learn how SA-Announce can be used to easily manage multiple systems within your environment!

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The new Scheduler tool gives users four different Calendar views to create, modify, and remove scheduled events. Administrators can customize their schedule view and to with label colors, detailed text, audio tones, and much more!

SCHOOL Bells resized 600

The example displayed above illustrates a High School schedule using the Work Week view. The example includes a Fire Drill bell and recurring Morning, Lunch, and Release school bells. 

New Call-to-Action

Tags: Unified Communication, SA-Announce, Mass Notifications, Campus Safety, Notification System, School Announcement, Scheduler

How to Enable Instant Two-Way Communication Between Patients & Nurses

Posted by Marie Thiele on Wed, Apr 23, 2014 @ 04:30 AM

The Business Challenge

Syn-Apps recently designed a one-of-a-kind solution for the healthcare industry. The initial request asked Syn-Apps to provide a solution to address a unique customer challenge. The hospital required a more efficient way to establish communication between patients and on-call nurses.

The Solution

To solve the business challenge, Syn-Apps created the Nurse Call System. This custom-built application, provided patients with activator and notifier, which uses an API, (application programming interface), to “bridge” nurses’ IP phones and patients’ bedside tablets - enabling the disparate devices to send and receive notifications across the network the ability to select a pre-determined message from a bedside tablet and deliver it to designated nurse IP phones.

Once received, a nurse is able to reply to the patient requests by selecting a unique set of response messages using buttons on their IP phones. 

When patients initiate a notification, they are delivered and placed into a queue, helping nurses organize and rapidly respond to their requests. The queue feature improves operational efficiencies by enabling staff to prioritize the patient requests, thus optimizing their response plan. 

Nurses use the Nurse Call System on their IP phones to monitor  the status of notifications (active, responded to, or cancelled),  view responses sent and received from both parties, as well as  additional notification details. Patients are able to monitor their wait status by checking for responses as they are delivered to their bedside tablet. 

 Nurse Notifier Queue Available Response Options Response Sent

The Value

The true value of the Nurse Call System is its flexibility and adaptability to virtually any environment. To learn how Syn-Apps can enhance your organization’s notification needs, contact us today!

Contact Syn-Apps Today!

Tags: Unified Communication, Healthcare, IP phone, SA-Announce, Notification System, Two-Way Communication, Tablets, Nurse Call Notifier