New Advanced Scheduler Tool is Perfect for School Environments!
It’s back-to-school season again! The soon to be released SA-Announce 9.0.14 provides an all new scheduler tool that makes coordinating school bell schedules and announcements easier than ever! Stay tuned to Syn-Apps for updates and contact us to learn how SA-Announce can be used to easily manage multiple systems within your environment!
The new Scheduler tool gives users four different Calendar views to create, modify, and remove scheduled events. Administrators can customize their schedule view and to with label colors, detailed text, audio tones, and much more!
The Business Challenge
Syn-Apps recently designed a one-of-a-kind solution for the healthcare industry. The initial request asked Syn-Apps to provide a solution to address a unique customer challenge. The hospital required a more efficient way to establish communication between patients and on-call nurses.
To solve the business challenge, Syn-Apps created the Nurse Call System. This custom-built application, provided patients with activator and notifier, which uses an API, (application programming interface), to “bridge” nurses’ IP phones and patients’ bedside tablets - enabling the disparate devices to send and receive notifications across the network the ability to select a pre-determined message from a bedside tablet and deliver it to designated nurse IP phones.
Once received, a nurse is able to reply to the patient requests by selecting a unique set of response messages using buttons on their IP phones.
When patients initiate a notification, they are delivered and placed into a queue, helping nurses organize and rapidly respond to their requests. The queue feature improves operational efficiencies by enabling staff to prioritize the patient requests, thus optimizing their response plan.
Nurses use the Nurse Call System on their IP phones to monitor the status of notifications (active, responded to, or cancelled), view responses sent and received from both parties, as well as additional notification details. Patients are able to monitor their wait status by checking for responses as they are delivered to their bedside tablet.
The true value of the Nurse Call System is its flexibility and adaptability to virtually any environment. To learn how Syn-Apps can enhance your organization’s notification needs, contact us today!
Syn-Apps’ SA-Announce 9.0.12 Now Available
Syn-Apps, LLC, a recognized leader in network-centric paging and mass notification, announces a new release of their SA-Announce notification software. Version 9.0.12 offers advanced Reporting and Analytics features, enhancements to the SA-Announce user interface, an improved Scheduler service, as well as additional broadcasting options specific to the RecordNPlay notification group. Syn-Apps continues to expand their Cloud Services integration capabilities by supporting two new services: Global Cache contact closure devices and Twilio’s Text-to-Speech services.
SA-Announce 9.0.12 brings Reporting, which displays detailed notification group configuration and system user data, thus providing administrative personnel with a high-level overview of the provisioned notification groups and user permissions.
In addition to Reporting, SA-Announce now offers an event analytics engine. Analytics is an optional feature which provides personnel with a holistic view of all notification activity, including both on and off-premise services.
The data is accessible via the SA-Announce user interface and displays detailed information including; group name, activation date and time, the notification initiator, and associated endpoint data. Both tools allow authorized personnel to export reports to Excel and PDF files for further analysis and record-keeping purposes.
With the continued development of integration capabilities, SA-Announce remains ahead of the competition by providing a feature-rich and cost-effective notification solution for all emergency and non-emergency needs.
“As the notification needs of our customers change, Syn-Apps continues to meet the challenge. SA-Announce 9.0.12 is the culmination of years of experience, technical expertise and the voice of our customers. We are excited to offer enhanced analytics and the extension to additional external endpoints, allowing customers to bring every aspect of their notifications needs under one platform while keeping an eye on the budget,” states Ian Pitts, President and CEO of Syn-Apps.
Check it out for yourself and see the power of SA-Announce 9.0.12! Schedule a demo to see how your notification system can be enhanced! Already a customer? Upgrade to 9.0.12 NOW!
Tags: Unified Communication, Emergency Preparedness, Syn-Apps Cloud Services, Global Caché, Reporting, Contact Closure Devices, Syn-Apps, SA-Announce, Mass Notifications, Analytics, Twilio, Text-to-Speech